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Terms and Conditions for Obscure Radiance
1. Acceptance of Terms
By accessing or using "Obscure Radiance", you agree to comply with these Terms and Conditions, as well as our Privacy Policy. If you do not agree with any part of these terms, you must not use the site.
2. User Registration
To access certain features of the site, you may be required to register for an account. You are responsible for maintaining the confidentiality of your account information and are liable for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
3. Products and Pricing
We strive to provide accurate product descriptions and pricing. However, we cannot guarantee that all information is error-free. Prices are subject to change without notice, and we reserve the right to correct any errors in pricing or product descriptions at any time.
4. Order Acceptance and Cancellation
Your order will be deemed accepted upon confirmation via email. We reserve the right to cancel an order if it cannot be fulfilled, in which case you will be notified, and any payments will be refunded promptly.
5. Return Policy
Items can be returned within 30 days of receipt, provided they are in original condition with tags attached. To initiate a return, please contact our customer service for further instructions. Refunds will be processed after the items have been received and inspected.
6. Intellectual Property
All content on the site, including but not limited to text, graphics, logos, and images, is the property of Obscure Radiance or its licensors and is protected by international copyright and trademark laws. Unauthorized use of content may violate copyright, trademark, and other laws.
7. Limitation of Liability
To the fullest extent permitted by law, Obscure Radiance shall not be liable for any indirect, incidental, or consequential damages resulting from your use of the site or the purchase of products. This includes any loss of profit, data, or use, incurred by you or any third party.
8. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of California. Any disputes arising from these terms will be resolved in the courts of California.
9. Modifications to Terms
We reserve the right to modify these Terms and Conditions at any time. Your continued use of the site after any changes indicates acceptance of the new terms. It is your responsibility to review these terms periodically for updates.
Effective Date: This document is effective as of January 2025.
Refund and Return Policy for Obscure Radiance
1. Overview
At Obscure Radiance, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied with your order, we offer a straightforward and hassle-free return and refund process.
2. Eligibility for Returns
You may return items within 30 days of receiving your order.
Items must be in their original condition, unworn, unwashed, and with all tags attached.
Certain items are non-returnable, including:
Final sale items.
Gift cards.
Items marked as non-returnable at the time of purchase.
3. Initiating a Return
To initiate a return, please follow these steps:
Notify us of your intention to return by contacting our customer service at orfarms.marketing@gmail.com or through our website's contact form.
Include your order number and the items you wish to return.
4. Return Shipping
Customers are responsible for the shipping costs associated with the return. Shipping fees are non-refundable.
We recommend using a trackable shipping service or purchasing shipping insurance for items over $50, as we cannot guarantee that we will receive your returned item.
5. Refund Process
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.
If approved, your refund will be processed within 5-10 business days, and a credit will automatically be applied to your original payment method.
6. Exchanges
If you would like to exchange a received item for a different size or color, please contact our customer service to arrange for the exchange.
Please note that exchanges are subject to product availability.
7. Damaged or Defective Items
In the case of receiving damaged or defective items, please contact us within 7 days of receiving your order. We will arrange for a replacement or full refund as appropriate.
8. Customer Support
For any questions regarding your return or refund request, please reach out to our customer service at orfarms.marketing@gmail.com. Our team is here to assist you from 7:00am - 3:00pm Monday - Friday.
9. Changes to the Policy
We reserve the right to modify this Refund and Return Policy at any time. Any changes will take effect immediately upon posting on the website.
Effective Date: This policy is effective as of January 2025.
We appreciate your business and aim to provide a pleasant shopping experience!
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